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""Is your BPM project set up for success or failure?
Knowing what BPM success will look like before you even begin will help you achieve it. So will knowing what are the most common causes of failure.""
- Passports to Success in BPM
"ACM helps organizations focus on improving or optimizing the line of interaction where our people and systems come into direct contact with customers. It’s a whole different thing; a new way of doing business that enables organizations to literally become one living-breathing entity via collaboration and adaptive data-driven biological-like operating systems.""
- Thriving On Adaptability
"The need for Intelligent Business Operations (IBO) supported by intelligent processes is driving the need for a new convergence of process technologies lead by the iBPMS. The iBPMS changes the way processes help organizations keep up with business change.
- Jim Sinur"
- iBPMS: Intelligent BPM Systems.
"Keith Swenson points out, “We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.”"
- How Knowledge Workers Get Things Done
"Dr. Michael zur Muehlen, “"Social is all about providing context, a rich environment of data points that a streamlined workflow would be lacking otherwise. The challenge is to make this context useful, both from a social networking perspective and from an unstructured data perspective.”"
- Social BPM
""Customer-centric organizations are concerned about shrinking volumes of business, stiffer competition and increasingly demanding consumer expectations which have increased pressure on the bottom line.""
- Delivering the Customer-Centric Organization
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