“Thriving on Adaptability” recently published by Future Strategies Inc, is an indispensable book for those wanting to specialize in adaptive case management, business process management and workflow.
Thriving on Adaptability January 20 2015
Thriving On Adaptability
The Foreword by Surendra Reddy is particularly insightful:
"ACM also helps organizations focus on improving or optimizing the line of interaction where our people and systems come into direct contact with customers. It’s a whole different thing; a new way of doing business that enables organizations to literally become one living-breathing entity via collaboration and adaptive data-driven biological-like operating systems."
It is now also on Amazon.com: