Paper: I, For One, Welcome Our New Robot Overlords

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I, For One, Welcome Our New Robot Overlords

This chapter was originally published in BPM Everywhere

Scott Francis and Lance Gibbs, BP3 Global, USA, David Brakoniecki, BP3 Global, UK

While pursuing the nirvana of BPM Everywhere in the future of the Internet of Things, let's not forget the basics. Business is about people. Customer experiences are differentiating. Customers experience your product and your company through your business processes. Waste should be minimized, efficiency maximized, and goals aligned. How do we apply the concepts of Lean, Six Sigma, and BPM to a world full of a surplus of events, data, and agents? How do we separate signal from noise and produce fantastic process outcomes?

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