Paper: Unlocking the Power of the Internet of Things Through BPM

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Unlocking the Power of the Internet of Things Through BPM

This chapter was originally published in BPM Everywhere

Stuart Chandler, Virtusa, USA

Business Process Management (BPM) enables businesses to harness the power and speed of the Internet of Things (IoT). Capitalizing on data enriches customer relationships by converting data into information so the organization can interact intelligently. The data explosion sets up businesses for understanding behavior and needs. However, only with the right platform, can real-time data be effectively used for intelligent decision making. BPM makes this possible by enabling orchestration, and improving process efficiencies which would lead to higher revenues and increased margins. While many businesses are already employing BPM, true success requires not only a foundational BPM platform but also orchestrating various processes across the customer value chain, integrating with other key application/data platforms, and making processes transportable across platforms. It’s also critical to develop industry standards for exchanging BPM processes and procedures to allow value chain partners to interact closely—where the value chain disappears as customers experience seamless relationships across many providers. This article also presents legal sector and travel industry case studies highlighting how two businesses went through a paradigm culture shift. BPM helped them raise the way they service customers and interact with partners to a whole new level.

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