Paper: Adaptive Case Management and the Foreign Account Tax Compliance Act
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Adaptive Case Management and the Foreign Account Tax Compliance Act
This chapter was originally published in Best Practices for Knowledge Workers
Kay Winkler, NSI Soluciones, Panama
There are staggering amounts of new regulatory requirements each year that threaten the very operability of many businesses. The question of how to turn these challenges into real business opportunities becomes ever more existential for companies in a globalized and fiercely competitive market. That is where successful companies increase their reliance on modern technologies and where, in practice, Adaptive Case Management (ACM) stands out.
The financial industry, typically being among the most mature verticals when it comes to business process management disciplines, has faced, since 2013, an especially pressing compliance requirement which in many instances not only required banks, wealth management organizations and insurance companies to completely revamp their current “Know Your Customer” (KYC) approach but to also envision a thoroughly new way to conduct customer management and origination.
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