Paper: Decisions: Where Processes Meet Capabilities in Court PCM Requirements

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Decisions: Where Processes Meet Capabilities in Court PCM Requirements

This chapter was originally published in Best Practices for Knowledge Workers

John T. Matthias, National Center for State Courts, United States

Most efforts to development requirements for court case management fail to incorporate the laws, court rules, procedures and policies which define the framework of legal authority that drives processes with outcomes of decisions, powered by the capabilities that courts must have; a remedy is proposed to remedy that deficiency.

Court case management is a species of Production Case Management (PCM). This author has written about the definitions and relationship of capabilities and processes, and proposed a method of developing case management system (CMS) requirements. (Matthias 2015). This chapter recognizes the importance of incorporating process goals into task performance, and proposes a formulation for achieving this through identifying operational decisions and specifying functional and process mechanisms.

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