Paper: Rapid Process Development: Leveraging Methods from Start-ups and ACM to Accelerate Process Optimizations

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Rapid Process Development: Leveraging Methods from Start-ups and ACM to Accelerate Process Optimizations

This chapter was originally published in BPM Everywhere

Matthias Walter, T-Systems Multimedia Solutions GmbH, Germany

Digital disruption is everywhere and digitalization will hit every market, every industry and every company in four major areas.

  • Customer Experience / customer-facing processes (e.g. mobilization)
  • Products and/or Service (new business models)
  • Organization / Processes
  • IT capabilities

In the last 20-30 years, every big company went through major shifts towards process orientation, reduced waste, achieved Six Sigma robust processes, used BPM tools for modeling, analysis, automation and stated customer orientation as the major goal. But it seems that all that wasn’t done right.

Forty eight percent of BPMS users are unhappy with the results of BPM projects (SID 2012).

Top three reasons are:

  • 92 percent the lack of understanding between business and IT,
  • 72 percent the long project durations
  • 68 percent the low acceptance of the improved process.

But why? This chapter explores the root cause analysis of respondents, such as knowledge workers and flexible processes.

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