Paper: Social Execution of Business Processes: Concepts and Challenges

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Social Execution of Business Processes: Concepts and Challenges

This chapter was originally published in BPM Everywhere

Mara Nikolaidou and Giannis Meletakis, Department of Informatics and Telematics Harokopio University of Athens, Athens, Greece

The way that people interact, entertain, communicate and work has drastically changed in the modern world of Information Age. Internet use provides a context where people across the world can exchange messages, share knowledge, and interact with each other regardless of the distance that separates them (Sawyer, 2011). Internet use is now on a daily basis, while, according to (Pew Research Center, 2014), active adult users in the U.S. are about 87% of population. A great impact on this ever-growing usage has been accomplished from Web 2.0 applications (Lewis, 2006). There are plenty of applications that are enclosed from the general term Web 2.0, such as Wikis, Blogs, Social Networking Sites (SNS), Video Sharing Sites, etc., which provide the opportunity to users to create web content. The capability of content creation in conjunction with the continuous development of new features for mobile devices resulted a new powerful tool for real time web content propagation, already extensively used.

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