About Us

Future Strategies Inc. (www.FutStrat.com) publishes unique books and papers on business process management and workflow, specializing in dissemination of information about BPM, workflow and electronic commerce.

As such, the company contracts and works closely with individual authors and corporations worldwide and also manages the renowned annual Global Awards for Excellence in BPM and Workflow and the annual Adaptive Case Management Awards.

Future Strategies Inc., is the publisher of the business book series New Tools for New Times, the annual Excellence in Practice series of award-winning case studies and the annual BPM and Workflow Handbook series, published in collaboration with the WfMC.

Customer Service

Future Strategies Inc.
3640 N. Federal Hwy
Lighthouse Point FL 33064
USA

Tel: +1 954 782-3376
Fax: +1 954 719-3746

Email: books@FutStrat.com

BPM-BOOKS Standard Policy

Shipping
Standard Shipping: All orders are sent via Flat Rate Priority mail for both domestic and international orders.
You can optionally select Express Mail. After you insert your destination address, you will be shown the estimated shipping and tax.

General Returns Policy
You may return new, unopened products sold and fulfilled by Future Strategies Inc within 30 days of delivery for a full refund. Please call arrange for a Return Authorization by email books @ FutStrat.com

Products should be returned in their original packaging unused and unmarked. If the return is a result of our error, we will also pay for the return shipping expenses agreed upon via email before return shipment.
Upon receipt of the return of the book in good condition, a credit will be issued on your credit card.

Non-Returnable Products
Future Strategies Inc does not accept returns for the following products:

  • Any product not returned in the condition it was shipped.
  • Any digital products purchased or downloaded from the web site.
  • Any product missing the ISBN, serial number or UPC.
  • Gift certificates.

Exception: If you discover that the product is defective after the package is opened, a full refund or replacement will still be granted. Please email books @ FutStrat.com

Exchanges
If you received a defective product and need to exchange it for the same product, please email to request a replacement. Please write “Exchange” in the subject line to help us respond more quickly. Our customer service team will respond shortly after receiving your email. We will pay for all return shipping costs agreed upon via email before return shipment. Please email books @ FutStrat.com

Please understand that it takes us 3 – 7 business days to process exchanges and ship out a replacement product once it has arrived at one of our warehouses.