Case Study: Grinnell Mutual, USA

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Grinnell Mutual, USA

This chapter was originally published in Intelligent Adaptability

Nominated by Hyland, creator of OnBase, USA

Grinnell Mutual, in business since 1909, is the 114th-largest property casualty insurance company in the United States and the largest primary reinsurer of farm mutual companies in North America. The company provides reinsurance for farm mutual insurance companies as well as property and casualty insurance. Its products are available in 15 states.

Grinnell Mutual, leveraging its longtime ECM vendor’s case management capabilities, created a mission-critical application for managing the vital areas of policy underwriting and claims for all its clients. The case management application was built on an underlying content repository, leveraging native integration and workflow functionality. Rather than relying on traditional development or custom coding in IT, Grinnell Mutual’s system administrator created the application via point-and-click configuration of the platform.

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