Case Study: Leading European Bank Banking Correspondence Management System

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Leading European Bank Banking Correspondence Management System

This chapter was originally published in Intelligent Adaptability

Nominated by ISIS Papyrus Europe AG, Austria 

This case study describes the implementation of an Adaptive Case Management system—Banking Correspondence Management System (BCMS)—in a leading European Bank (in the following named ‘the Bank’).

The Bank is one of the largest players in the world with roots anchored in Europe’s economic history. With presence in more than 70 countries and over 180,000 employees, the Bank is a leader in the Eurozone and a prominent international banking institution. For the Bank, the existing solution to create mass business communication as online requested business documents had become slightly outdated and called for a complete remake to use more efficiently the human resources of the output management department dealing with document design, development as well as production.

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