Case Study: National Bank of Kenya

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National Bank of Kenya

This chapter was originally published in Digital Transformation

Nominated by Newgen Software Technologies Ltd, India

National Bank of Kenya is one of the largest banks in the country providing financial services to all the sectors of the economy. The bank needed a platform to include digitization tools and provide statistical data on stock, incoming and shredded documents. Previously, manual and paper-based transaction processing/data entry was done in the branches. Customers had to wait in long queues. There was no tracking and monitoring of files.

National Bank of Kenya was facing several business challenges such as: lack of process standardization because as the processes were not centralized, all the business processes were working in silos. Manual intervention in business processes was slowing things down and there was no process visibility and auditability. To centralize and streamline the business processes, the bank successfully implement a product suite for automation of Business Process and Document Management System.

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