Case Study: National Institute of Allergy and Infectious Diseases (NIAID), USA

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National Institute of Allergy and Infectious Diseases (NIAID), USA 

This chapter was originally published in Best Practices for Knowledge Workers

Nominated by OpenText Corporation, Canada 

As part of the National Institutes of Health (NIH), the National Institute of Allergy and Infectious Diseases (NIAID) is responsible for biomedical research on infectious diseases. Much of NIAID’s research budget is used to fund research by external organizations. To support rapid modernization across the organization—not just isolated, department-level solutions—NIAID implemented a platform for electronic document management and process automation. NIAID has successfully used its platform in more than 50 projects, building and reusing application components to quickly streamline varied processes across the institute. As a result, NIAID has significantly increased the efficiency of its grants and awards processes as well as its internal operations. Reviews and approvals that once took weeks to complete are now finished in just a few days.

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