Case Study: Seven Trends Impacting the Case Management Landscape
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Seven Trends Impacting the Case Management Landscape
This chapter was originally published in Intelligent Adaptability
Connie Moore, Digital Clarity Group, USA
This chapter describes seven trends impacting the case management landscape in 2017 and 2018.
The Workflow Management Coalition (WfMC), a standards organization for workflow and business process technologies, announced the 2017 winners of its Excellence Awards in Adaptive Case Management.
The winners demonstrate the best of the best in workflow, business process management (BPM), digital process automation and case management. Case management projects are not being done in a vacuum or because some manager decides to bring in new technology to replace older solutions. Instead, digital disruption, which is pervasive across all industries, is driving companies to strategically transform their end-to-end processes.
The organizational and technological fallout from digital disruption touches every single industry, organization, and business process.