Paper: Case Management in Industry 4.0: ACM and IoT

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Case Management in Industry 4.0: ACM and IoT

This chapter was originally published in Best Practices for Knowledge Workers

Nathaniel Palmer, WfMC, USA

The theme of the World Economic Forum (WEF) recently held in Davos, Switzerland was "Mastering the Fourth Industrial Revolution" – recognizing the massive transformation currently underway, centered on what has been labeled “Industry 4.0 and addressing the confluence of ubiquitous computing through cloud, big data, and other emergent technologies, but primarily Artificial Intelligence (AI) and the Internet of Things (IoT). The term “Industry 4.0” and the concept of the fourth industrial revolution originates, as illustrated in this chapter, from the notion that the industrial revolution represented man’s first large-scale leverage of mechanical power as a force multiplier in performing work.

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