Paper: Digital Prescriptive Maintenance: Disrupting Manufacturing Value Streams through Internet of Things, Big Data, and Dynamic Case Management

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Digital Prescriptive Maintenance: Disrupting Manufacturing Value Streams through Internet of Things, Big Data, and Dynamic Case Management

This chapter was originally published in BPM Everywhere

Dr. Setrag Khoshafian and Carolyn Rostetter, Pegasystems Inc., USA

The holistic approach to maintenance is now augmented with Things that are increasingly intelligent and responsive. Connected devices and IoT are changing the dynamics of conventional TPM. Devices are now incorporating intelligent software that is becoming a key enabler for diagnostics and maintenance. Prescriptive maintenance goes beyond the realm of descriptive and predictive. With prescriptive maintenance the devices are pro-active participants in their own maintenance.

The paper highlights a number of use cases from key industries that are leveraging IoT (aka “Industrial Internet”). These include automotive OEMs, home appliances, healthcare devices and utility devices. The disruptive digitization approach to maintenance from descriptive, to predictive, to prescriptive with digitized decisions, cases, and IoT applies to any industry.

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