Paper: Digital Transformation Competency Centers

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Digital Transformation Competency Centers

This chapter was originally published in Best Practices for Knowledge Workers

Dr. Setrag Khoshafian and Paul Roeck, Pegasystems Inc., USA

Digitization is often characterized through a number of key technologies such as Social, Mobile, Analytics, Cloud, and Internet of Things (IoT, IoE, M2M, IIoT) with related, but different, connotations).

However, the real impact of digitization is echoed in the corridors of small, medium and especially large enterprises through Digital Transformation (DX).

In the next few years the impact of Digital Transformation will accelerate, giving rise to the DX economy as predicted by analyst firm IDC. In this era of digitization, automation has become pervasive. A recent study by McKinsey identified four fundamentals of workplace automation: automation of activities, redefinition of jobs and business processes; the impact of high wage of occupations; and the future of creativity and meaning.

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