Paper: Knowledge Workers are the Emerging Heroes of the Digital World

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Knowledge Workers are the Emerging Heroes of the Digital World 

This chapter was originally published in Best Practices for Knowledge Workers

Jim Sinur, Flueresque, USA 

Organizations will be asking much more of the knowledge worker as the 21st century progresses. Routine work will be highly automated and optimized leaving the difficult work for knowledge workers to sort out. This work will consist of dealing with demanding interfacing with customers that are on their own journey with fickle loyalty, looking at emerging patterns, making wise decisions in context while predicting reactions to potential actions and taking efficient actions while satisfying customers at faster speeds than ever in a dynamic environment. This makes the knowledge worker at the operational, tactical and strategic levels the super heroes of the digital world.

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