Paper: The Agile and Strategic Human Resources Office

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The Agile and Strategic Human Resources Office 

This chapter was originally published in Best Practices for Knowledge Workers

William A. Brantley, University of Maryland, United States 

“Human Resources] is under increasing pressure from business leaders to drive innovative talent solutions, improve alignment with business imperatives, and turn data into actionable insights.” (Deloitte 2016)

According to the Deloitte 2016 Human Capital Trends report, HR is becoming more strategic and innovative. Even so, there is still much more work to be done. The greatest imperative for organizations today is being agile as their environment becomes more Volatile, Uncertain, Ambiguous, and Complex (VUAC).

This chapter explains that, by adopting adaptive case management (ACM) and Social Business Process Management (SBPM), HR will become more agile and strategic in its functions and processes. Adopting ACM and SBPM can greatly help the overall organization become agile and better confront the challenges of a VUAC environment.

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