Case Study: Universal Forest Products, USA

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Universal Forest Products, USA

This chapter was originally published in Best Practices for Knowledge Workers

Nominated by Hyland, creator of OnBase®, USA

For Universal Forest Products (NASDAQ:UFPI), the story has always been about growth and evolution. The nation’s leading manufacturer and distributor of wood and wood-alternative products, UFP has more than 94 plants throughout the U.S., Canada, Mexico and Australia, and employs nearly 7,000 employees. Continually improving the business has been key to UFP’s success together with support for innovative technology has furthered this goal. Over the past few years, UFP has gone through a process and information management evolution, from managing processes with spreadsheets and antiquated Access databases, to configuring early case-based applications, to a shift in organizational mindset into what is possible with a strategic case management solution approach. This has had a tremendous impact on the business, allowing UFP to empower knowledge workers, save time and costs, and see notable success in areas like environmental compliance, customer service and capital expenditure management.

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